Crisis & Information Center -- Volunteer I&R Specialist
Company: Centerstone
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Location: 10101 Linn Station Road, Louisville, KY, 40223
Project Details

The Crisis & Information Center (CIC) is a 24/7 crisis hotline, answering calls from individuals in crisis who need emotional support as well as callers who need information about community resources. CIC’s core mission is to provide a safe space for individuals in need to talk in an open, empathetic, non-judgmental environment. Our volunteers undergo extensive training in crisis intervention, mental health counseling, suicide prevention / intervention, and information and referral (I&R).

After successful completion of this training, volunteers either become crisis counselors who take calls on CIC’s crisis hotline for a minimum of four hours a week. Or volunteers have the option of working more specifically as volunteer I&R specialists, focusing more on supporting and educating crisis counselors and helping CIC to build relationships with community agencies. While CIC’s program is very challenging and requires a lot from volunteers, it is also a unique, immensely rewarding experience to be available to callers in need.

General requirements


  • Background Check
  • Must be at least 21
  • Orientation or Training
  • 40+ hours of training on-site, typically done in 4-hour shifts once a week. After training, volunteers commit to at least one 4-hour shift a week for a minimum of 6-months.
  • Participate in regular supervision with the Volunteer Coordinator, additional trainings as needed, and yearly performance evaluations.
  • Skills Area
    Administrative Support
    Data Entry
    Database Administration
    Critical Thinking