NAMI San Fernando Valley
HelpLine Manager (Remote)
Company: NAMI San Fernando Valley
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Project Details

Are you a sensitive, caring listener with a passion for helping people affected by mental illness? Do you have experience with project management and coordination? NAMI San Fernando Valley/Santa Clarita Valley is looking for a reliable HelpLine Manager to provide oversight of the day-to-day activities for our NAMI HelpLine. The toll-free NAMI HelpLine allows caring facilitators to respond personally to hundreds of thousands of requests each year for free referrals, information, and support for individuals experiencing mental illness and their loved ones.

The HelpLine Manager will:

  • Manage, train, and schedule our HelpLine Facilitators
  • Oversee HelpLine call quality, responses, and report data on the HelpLine (# of calls, most common call types, call duration/handle time)
  • Evaluate and coach HelpLine calls and provide feedback to facilitators
  • *Reliable phone, computer, and internet access required

    ABOUT US: The National Alliance on Mental Illness (NAMI) is the nation's largest volunteer-led grassroots organization helping individuals affected by mental illness. At NAMI San Fernando Valley/Santa Clarita Valley, we are proud to offer free support groups, educational programs, and outreach presentations to individuals and families affected by mental illness. We tirelessly fight the stigmatization of mental illness through our advocacy and outreach efforts to spread awareness in the San Fernando and Santa Clarita Valley communities. To learn more, please visit our website at http://www.namisfv.org/.

    TO APPLY: If you’re interested in this volunteer opportunity, click the "I Want to Help!" button now and be sure to include your email address and phone number. We’ll get in touch with you within 48 hours.

    General requirements

    REQUIREMENTS

  • Must be at least 18
  • Category
    Crisis Support
    People With Disabilities
    Skills Area
    Program Management
    Capacity Planning
    Professional Development
    Administrative Support