Welcome and greet donors, escort them as necessary, and assist with the initial intake and hand-offs for the blood donation process.
Ensure that donors have all relevant information and that questions are answered appropriately.
Learn and share the Red Cross story, including the mission, vision and values, with the donors.
Create a favorable impression of the American Red Cross, volunteering for the Red Cross and the blood donation process that will encourage continued donor support.
Make reminder calls, re-schedule blood donor appointments, and perform donor follow-up activities, as directed.
Be available and committed to the assigned volunteer schedule.
Model excellent customer service behaviors to all Red Cross donors, volunteers and employees.
Attend to donors in the hospitality area by ensuring that each donor is recognized for his/her contribution.
Set up and maintain cleanliness in Reception and Hospitality Areas.
Recruit volunteers by discussing opportunities with donors at blood drives.
Willingness to support the American Red Cross mission.
Ability to display the utmost in professionalism and communication skills.
Extremely comfortable working with people from all walks of life.
Ability to represent the American Red Cross to the community.
Punctual and dependable in arriving for assignment(s).
Minimum age of 16 years or older.
Successful completion of Pennsylvania ACT 153 clearances.
Gain valuable training/experience while providing an invaluable service to the community.
Network with people from your community.
Develop customer service skills that can last a lifetime.