Our VITA (Volunteer Income Tax Assistance) Program provides free tax preparation to low-income individuals and families, allowing them to receive the maximum refund possible, to meet their own pressing basic needs or save for the future.
Benefits to volunteer:Help families stay in their homes, put food on the table and save for the futureEngage in gratifying volunteer work - interact directly with the people you are helping and see the immediate impact of your workDevelop/refine new or existing skills; gain valuable experience in preparing income tax returns and encountering various tax issuesDevelop/refine client counseling skills in a protected environmentNetworking/resume building opportunity
Time Commitment and Training:Attendance at three 3-hour training sessions required for new volunteers. (Various dates in
Dec & Jan, registration required): VITA 101, Federal Tax Training, Michigan Tax TrainingApproximately 4-12 hours of self-study and exam completion required in Dec or JanMinimum of four 3.5 shifts between the first week of February through early AprilHours: Shifts are available on Tuesdays & Thursdays, 5-8:30 and Saturdays 9:45am-1pm and
Duties:Provide top-notch customer service with empathy and compassionComplete all required training & certification examsReview intake sheet/tax documents with participants & prepare tax returns using our softwareComplete the close out process for finished returnsCommunicate with participants about their tax return, answer questions, and arrange for client
to bring in additional information, if necessary
Qualifications/Requirements:Ability to have empathy for others and provide top-notch customer serviceAttend required in-person training & pass IRS Ethics & Basic certification testsAdditional certification at the Advanced Level and HSA is strongly encouragedAbility to accurately follow written instructionsCompetency with the use of computers and printersSome experience in preparing individual income tax returns or taxation course is useful but
not requiredMust be 18 or older
Supervisor: Site Coordinator. All returns will be independently reviewed, so you are not working alone and help is available when you need it! For more information, please fill out this short form and we'll contact you.