Center for Changing Lives
Resource Support Volunteer
Company: Center for Changing Lives
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Location: 1955 North St Louis Ave 101 Chicago, IL 60647
Project Details

Center for Changing Lives (CCL)’s vision is a community where everyone thrives. Too often, lack of resource and economic opportunity limit participants’ choices and capacity to achieve their goals and vision. CCL partners with those held back by lack of resource and economic opportunity in order to uncover possibilities, overcome barriers, and realize their potential in the form of partnership through coaching, training and educating, and advocacy. CCL’s core services of financial, employment, and resource development coaching are supported by the time, skills, and dedication volunteers.

As coaches, CCL works with members on individual plans to celebrate strengths and competencies, strategize around and overcome challenges to achieving their goals. As such, this volunteer position has been created to provide necessary and valuable support in this process.

Position Overview:

The Resource Support Volunteer is responsible for partnering with members to apply for income supports, mainstream benefits, and connect to resources. This position is highly interactive and supports members in taking tangible and immediate steps towards their goals. In supporting members with applications for public benefits for which they qualify, rental assistance, and connecting to other opportunities, volunteers help member’s overall goals by addressing immediate needs. Members and volunteers in this position develop a relationship that provides added support to the member as he/she/they continue their career exploration, financial wellbeing planning, and employment search!

This volunteer will communicate with all staff. Volunteers will use Google Drive and the Application for Benefits Eligibility website to complete Supplemental Nutrition Assistance Program and Medicaid applications. This volunteer will also be trained to assist with the Emergency Fund application, which can provide some rental assistance. Volunteers will have access to additional resources and databases to support member needs.

CCL is seeking a volunteer who can commit to at least one 1.5 hour slot each week. The times and days are flexible, but primarily seeking Monday through Thursday, between 9am-3pm.

To be most successful in this position, volunteers should have the following qualifications:

  • Good communication skills are imperative

  • Self-awareness. Clients are coming from all different experiences and their understanding of the work they do with volunteers can be different from yours

  • Time management

  • Ask relevant and thoughtful questions to members

  • Creative thinking and problem solving

  • Make others feel comfortable and confident talking about their experiences and skills

  • Positivity

  • Attention to detail

  • Bilingual preferred, but not necessary!


  • Provide support for those facing lack of resource, support, and economic opportunity

  • Build your network of professionals and community members working for structural policy change surrounding low-income housing, employment, and resource allocation

  • Opportunity to develop professional and nonprofit skills and relationships that can be used on a resume

  • Opportunity to build strong employment references

  • Opportunity to lead on an advocacy project or create a group within CCL

  • Opportunity to attend trainings

General requirements
  • Orientation or Training
  • 1-4 hours per week
Computers & Technology
Homeless & Housing
Skills Area
Reading / Writing
Customer Service
Cross-cultural Communication
Verbal / Written Communication
Relationship Building