Volunteer Certified Long Term Care Ombudsmen are a vital link between residents of long term care facilities and the government resources able to investigate and resolve their problems. Ombudsmen are committed to advocating for these senior citizens and ensuring that residents' rights, unmet needs and complaints are handled and resolved effectively, while maintaining resident and complainant confidentiality. In this way, Ombudsmen protect and help improve the quality of life for the frailest of New York's senior population.

Being an Ombudsman is an important responsibility that is taken on with great care and professionalism. In New York State, Ombudsmen are certified only after receiving extensive training. As Ombudsmen take on their duties in assigned facilities, they are supported by a network of fellow Ombudsmen, Coordinators, and the State Office.

If you are interested in becoming an ombudsman please contact Mary Jane Wolper mwolper@cidny.org

REQUIREMENTS