The Direct Care Intern will report directly to the Direct Care Manager and will work collaboratively with all of The Cupcake Girls departments. Specifically, this intern is responsible for assisting with all aspects of client care, including intake to case management. S/he is an integral part of the Direct Care team, meeting with and helping clients to achieve their goals.
Principal Responsibilities Respond to all support requests for your city within 24 hours.Take responsibility for The Cupcake Girls phone, responding in a timely manner to all calls and texts.Set appointments for client intake.Help clients choose our referral or intensive case management program.Assist the Direct Care Manager & Specialists with keeping the referral list updated.Meet frequently with clients for goal setting and implementation.Keep accurate notes in client files at all times.Meet weekly with the Direct Care Manager for client updates.Attend all client events, providing support and expertise.Attend monthly support groups, as requested.Connect with client advocate team members regularly via Podio and team meetings.Commit to 10+ hours per week of concentrated work in your role.Log office hours and track team office hours in Podio.Attend scheduled specialist meetings.
Qualifications Degree in human services preferredCase Management skills requiredFamiliar with crisis-management techniquesAdministrative skillsArticulateExcellent communicationOrganizedSelf-starterCommitted to the message of The Cupcake GirlsExhibits The Cupcake Girls core values: love without agenda, invite innovation, act with integrity, engage with humility, pursue holistic balance, and communicate courageously.