Crossroads Rhode Island
Hotline/Front Desk Volunteer
Company: Crossroads Rhode Island
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Location: 160 Broad St Providence, RI 02903
Project Details

  • Help our office run smoothly by volunteering at our front desk, welcoming clients and guests into the office.
  • Answer calls on our 24-Hour Hotline, offer supportive listening, guide callers through safety planning, give community referrals, information, and keep a call log.
  • Answer business calls and transfer to appropriate extensions and voicemail.
  • Supporting and helping our residential clients with referrals and information.
  • Additional opportunities may include assistance with domestic violence support groups.
Skills Needed:
  • Sensitivity to and concern for women and children in crisis

  • Maturity and good judgment

  • Strong interpersonal skills

  • Ability to listen without judging or advising

  • Dependability

  • Ability to handle more than one task at a time

  • Bilingual ability very helpful, especially in English/Spanish and English/Portuguese.

General requirements
  • Background Check
  • Must be at least 18
  • Orientation or Training
  • Minimum 4 hours per week.
  • All direct service volunteers are required to complete our comprehensive domestic violence training.
Category
Crisis Support
Emergency & Safety
Women
Skills Area
Office Reception
Crisis Intervention
Verbal / Written Communication
Administrative Support
Customer Service
Advocacy