Crossroads Rhode Island
Hotline/Front Desk Volunteer
Company: Crossroads Rhode Island
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Location: Providence, RI, 02903, US
Project Details
  • Help our office run smoothly by volunteering at our front desk, welcoming clients and guests into the office.
  • Answer calls on our 24-Hour Hotline, offer supportive listening, guide callers through safety planning, give community referrals, information, and keep a call log.
  • Answer business calls and transfer to appropriate extensions and voicemail.
  • Supporting and helping our residential clients with referrals and information.
  • Additional opportunities may include assistance with domestic violence support groups.
  • Skills Needed:
  • Sensitivity to and concern for women and children in crisis
  • Maturity and good judgment
  • Strong interpersonal skills
  • Ability to listen without judging or advising
  • Dependability
  • Ability to handle more than one task at a time
  • Bilingual ability very helpful, especially in English/Spanish and English/Portuguese.
  • General requirements

    REQUIREMENTS

  • Background Check
  • Must be at least 18
  • Orientation or Training
  • Minimum 4 hours per week.
  • All direct service volunteers are required to complete our comprehensive domestic violence training.
  • Category
    Crisis Support
    Women
    Skills Area
    Office Reception
    Crisis Intervention
    Administrative Support
    Customer Service